Location and dates

ExCel London

6-8 FEBRUARY 2024

ICE VOX (5-8 FEBRUARY 2024)

Education

GiG

Master Together with ICE VOX

5-8 February 2024 at the Capital Suite, ExCel London, UK. 

 

ICE VOX 2023 delivered exclusive content and a more comprehensive ICE experience, by running two world-leading conferences - the World Regulatory Briefing and the International Casino Conference as well as 4 in-depth masterclasses over the 6-9 February 2023 at the ExCel London.

ICE LONDON HIGHLIGHTS VIEW 2023 VOX Agenda

  

OUR EDUCATION PROGRAMME

WRB

The World Regulatory Briefing is a flagship meeting that takes place every year at ICE VOX. It brings together policymakers, regulators and the industry to debate gaming’s key regulatory, legal and compliance developments.

VIEW AGENDA

ICC

The International Casino Conference (ICC) brings together the who’s who of the global casino industry as leaders from around the world gather to discuss the future of the land-based sector.

VIEW AGENDA

Masterclasses

VOX masterclasses focus on individual, business-critical topics to drive deeper insight while delivering highly targeted takeaways. They are specifically designed to create an interactive learning experience that adds flexibility to your overall ICE experience.

LEARN MORE

ESIC

This esports conference is going into its second year. Lead by ESIC, it continues to bring the esports industry together with the wider gambling and other non-endemic sectors. 

LEARN MORE

The Full 2023 VOX Agenda

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ICC
    • ICC
    • ICC
    ICC Capital Suite
    • ICC
    • ICC
    The European Casino industry is evolving. European leaders gather to candidly discuss the need for change and help plot future scenarios around regulation, land-based versus online revenues and taking ...
    • ICC
    ICC Capital Suite
    Global trends have shown us that entertainment spend is set to overtake Gambling. Creating a meaningful and sustainable contribution to the experience economy is now a critical success factor for Casi ...
    • ICC
    Break
    • ICC
    ICC Capital Suite
    The Psychology of Entertainment and how to apply behavioural science to creating appealing omni-channel experiences. As the industry looks to widen its appeal beyond just gaming, across new audiences ...
    • ICC
    ICC Capital Suite
    • ICC
    Lunch
    • ICC
    ICC Capital Suite
    Understanding the current problem that exists outside of the regulated gaming space. Why existing measures are not fully tackling the illegal gambling market Legal stakeholders: See, know, value & act ...
    • ICC
    ICC Capital Suite
    The entire hospitality sector is facing disruption to staffing levels as a result of the pandemic. It time for a shift in mind-set at boardroom level to create a working environment that attracts and ...
    • ICC
    Break
    • ICC
    ICC Capital Suite
    During this session, critical aspects of what would make the industry sustainable will be approached as well as initial results from the pilot of SG:index, which will aim at encouraging each company t ...
    • ICC
    ICC Capital Suite
    Adapting the land-based mind-set and requirements to prepare for an online operation   Educating stakeholders (regulators, suppliers and partners) about land-based casino needs   Focus on security, KY ...
    • ICC
WrB
    • WrB
    ICC Capital Suite
    • WrB
    ICC Capital Suite
    • WrB
    ICC Capital Suite
    • WrB
    ICC Capital Suite
    A deep dive into current global trends and technologies within the industry from a legislative and regulative perspective. The panelists will look at last year's successes and explore the new challeng ...
    • WrB
    ICC Capital Suite
    • WrB
    Break
    • WrB
    ICC Capital Suite
    In a world where compliance is on the increase and regulation never ceases. This panel will discuss how easy it is to operate a business model which brings sustainability and longevity; implementing t ...

    Sponsored by

    AWS

    • WrB
    ICC Capital Suite
    Gaming has seen an increase in regulatory standards, yet banks and other financial institutions still lack confidence in the industry. They want to ensure proper safety measures are in place before pr ...
    • WrB
    Lunch
    • WrB
    Revenue generation has historically been controversial within the industry. However, through the use of modern technologies, we can resolve the issues plaguing the industry's payments sector and start ...
    • WrB
    ICC Capital Suite
    With sports betting legalised in Brazil, iGaming legislation in place for Chile and Peru, and Uruguay looking to regulate. What more can we expect from others in the region who are making the transiti ...
    • WrB
    Break
    • WrB
    ICC Capital Suite
    Advertising in recent years has begun to feel like a taboo. Many argue advertising is used by the customer to understand which operator is regulated, therefore but does this legitimise our advertising ...
    • WrB
    ICC Capital Suite
iGaming Masterclass
    • iGaming Masterclass
    • iGaming Masterclass
    ICC Capital Suite
    Overview of player demographics today Who are our customers in iGaming? What is a typical audience segmentation and how does this play out with media trends? What are the basic and more complex needs ...
    • iGaming Masterclass
    ICC Capital Suite
    How and why the players’ onboarding process is all about the first impression and personalisation: why you will succeed with these must-haves for your online platform How to create an onboarding proce ...
    • iGaming Masterclass
    ICC Capital Suite
    • iGaming Masterclass
    Great product is a must but to drive user retention and increase brand consideration you need the extra layer Discussing the extra marketing layer that supplements 888pokers amazing product offering S ...
    • iGaming Masterclass
    Break
    • iGaming Masterclass
    ICC Capital Suite
    The lack of an apostrophe in Caesars' name isn’t a grammatical slip up, it’s part of its DNA. Fifty years ago, Jay Sarno created Caesars Palace, a hotel and casino in Nevada, with the belief that ever ...
    • iGaming Masterclass
    ICC Capital Suite
    How to create a frictionless payments experience that’s easy for players to use and understand What frictionless payments mean from the operators’ and from the players’ perspectives Understanding the ...

    Sponsored by

    Fiserv

    • iGaming Masterclass
    ICC Capital Suite
    How to improve the gambling journey with responsible gaming as a priority - Best practice examples How can operators do everything they can to make customer experience safe for players? Avoiding targe ...
    • iGaming Masterclass
    ICC Capital Suite

    This will be an engaging, interactive seminar with scientific evidence and real-world case studies to illustrate the principles; it will conclude with an exercise for attendees to ‘go away’ and apply the learnings to a real-world challenge.

    Attendees will learn what behavioural science is, why it’s important, and, crucially, how to use it to making content more engaging and persuasive.

    • iGaming Masterclass
Safer Gambling Masterclass
    • Safer Gambling Masterclass
    • Safer Gambling Masterclass
    ICC Capital Suite
    As responsible gaming is becoming more data driven and intelligent, is it time to change the meaning of responsible gaming to personalised customer service that aims to keep customers happy and health ...
    • Safer Gambling Masterclass
    ICC Capital Suite
    The Single Customer View brings with it consumer protection as we’ve never before seen due to operators sharing data on an unprecedented scale. With the technology currently being implemented in the U ...
    • Safer Gambling Masterclass
    ICC Capital Suite
    A look into progress over the last decades. How does the industry perceive change and how it comes into reality? Which elements are most challenging and what are the challenges which are new for us? W ...
    • Safer Gambling Masterclass
    Break
    • Safer Gambling Masterclass
    ICC Capital Suite
    Operators looking to secure their business understand a business models focused on safer gambling can bring longevity, ultimately leading to a secure and sustainable business. Our panel will reveal ho ...
    • Safer Gambling Masterclass
    ICC Capital Suite
    This session will explore how the industry has welcomed the input from those who have lived through gambling related harm in order to further protect players and identify concerning behaviour sooner. ...
    • Safer Gambling Masterclass
WrB
    • WrB
    ICC Capital Suite
    • WrB
    ICC Capital Suite
    A keynote speech from Curaçao's Minister of Finance.
    • WrB
    ICC Capital Suite
    Europe is one of the world’s leading regions, however many believe the region is losing value due to constant regulation. With regulation comes the need to adapt to new compliance needs and revise you ...
    • WrB
    Break
    • WrB
    ICC Capital Suite
    What is India’s regulatory future, and can technology solve the issue of regulation? How much of can we expect from this sleeping giant. 
    • WrB
    ICC Capital Suite
    With sports betting uncertainty in Brazil, businesses will be considering whether its worth acquiring large stakes in the market. What are the expectations for brazil?
    • WrB
    ICC Capital Suite
    The Californian ballots signalled the growing interest from USA stakeholders have state-wide regulation. What state will be next to push for legislation and will we ever see federal influence?
    • WrB
    ICC Capital Suite
    The success of Ontario has been a wakeup call to other states, will this wake-up call be enough to prompt legislation?
    • WrB
    ICC Capital Suite
    With the advent of the white paper and the predicted rise in measures, where will this leave the UK region and what will be the path forward.
    • WrB
    ICC Capital Suite
    This roundtable will look at the Africa’s expansion into online sports betting and alternative gaming caused by digital connectivity. A focus on western and southern Africa.
    • WrB
    ICC Capital Suite
    Western European markets have become mature, yet many still believe these markets can be rejuvenated and made desirable. The table will focus on Spain, Italy, Germany and Netherlands.
    • WrB
    ICC Capital Suite
    Igaming legislation being discussed in government, but what effect will it have on the market? Learn the latest with experts on the market
Modernising Lotteries Masterclass
    • Modernising Lotteries Masterclass
    ICC Capital Suite
    • Modernising Lotteries Masterclass
    ICC Capital Suite
    Allwyn’s vision for the global lottery market Changing landscape of the lottery market How will the current economic environment affect consumers' behavior and gaming market growth outlook? How to bui ...
    • Modernising Lotteries Masterclass
    ICC Capital Suite
    Our journey of how core product offerings can evolve with the help of technology, payment methods, and gamification Learning from our experience - What were the hurdles? How can you expand your target ...
    • Modernising Lotteries Masterclass
    ICC Capital Suite
    Understanding the current status of the illegal market globally What comparative advantages do lotteries have in a digitized illegal gaming market? How is the illegal market impacting Our players? Wha ...
    • Modernising Lotteries Masterclass
    Break
    • Modernising Lotteries Masterclass
    ICC Capital Suite
    Our journey of how core product offerings can evolve with the help of technology, payment methods, and gamification Learning from our experience - What were the hurdles? How can you expand your target ...
    • Modernising Lotteries Masterclass
    ICC Capital Suite
    • Modernising Lotteries Masterclass
    ICC Capital Suite
    Brainstorming ideas to make lotteries more appealing and accessible to younger generations Showcasing the latest research on what younger audiences want - What should be our main focus? How can the ri ...
    • Modernising Lotteries Masterclass
    ICC Capital Suite
    Why we should perceive new verticals as complementary, rather than competition, to the core product What are the options for expanding into new verticals in lotteries? examples of How sports betting, ...
    • Modernising Lotteries Masterclass
    ICC Capital Suite
New Markets Masterclass
    • New Markets Masterclass
    ICC Capital Suite
    • New Markets Masterclass
    ICC Capital Suite
    • New Markets Masterclass
    ICC Capital Suite
    Learn about American regulation and legislation, and gain an understanding of iGaming compliance in the market. The session focuses on the legal processes, outlining what certificates and licenses are ...
    • New Markets Masterclass
    ICC Capital Suite
    1. Africa Gaming Market Insight; 2. Regulatory framework and compliance metrics; and 3. Market positioning: Customer acquisition and retention strategy.

    Sponsored by:

    Velex Advisory

    • New Markets Masterclass
    Break
    • New Markets Masterclass
    ICC Capital Suite
    Experts on the market reveal the different aspects a business needs to operate successfully in the market. A focus on securing partnership, understanding cultural implications and establishing payment ...
    • New Markets Masterclass
    ICC Capital Suite
    • Creating immersion through writing, engaging copywriting, rigorous LQA for games. • AI tools for technical gaming documentation. • The impact of translation when talking about gaming regulations and ...
    • New Markets Masterclass
    ICC Capital Suite
    The opening of the Ontario market has been a celebrated success. The market performance reports due to be released will outline the success brought by iGaming. This session will offer an insight into ...
    • New Markets Masterclass

The Official ICE London 2023 Event Guide

Event Guide

ICE SPONSORS

2023 Sponsors