Consumer Protection Zone
Launched in 2018, the Consumer Protection Zone at ICE is a designated space on the exhibition showfloor, fully dedicated to the innovative and pro-active approaches various organisations in the sector are taking to advance their consumer protection and responsible gambling strategies, using the latest technology developments and data analysis.
Featuring a stage for presentations and an agenda full of demonstrations of technology-driven responsible gambling products, The Consumer Protection Zone will also host stands by: GB Gambling Commission, GambleAware, GamCare, YGAM, Gambling Therapy, IHL, DigitalRG – Silverfish CSR and NeuralSolution.
Consumer Protect Agenda
Tuesday, 6 February
14:30 Introduction to Consumer Protection Zone
Tim Miller, Executive Director, GB Gambling Commission
14:45 – 16:30 Closed events for International Legislators’ Agenda
Wednesday, 7 February
10:10 Welcome to Consumer Protection Zone
10:15 - 10:30 Gambling Therapy - using digital for a truly global approach to RG
Anna Romboli, Chief Communications Officer, NetEnt
Pedro Romero, Head of Gambling Therapy
10:40 – 11:30 Self-exclusion experiences, developments and demos
Fiona Palmer, CEO, GamSTOP, UK
Juan Espinosa García, General Director for Gaming Regulation, Ministry of Finance and Public Service, Spain
Kira Brianka, Legal Officer, Danish Gambling Authority
11:30 – 12:40 Player Analytics and RG
Rikard Ljungman, Chief Commercial Officer, LeoVegas
Michael Auer, Business Unit Manager, Player Analytics, Neccton
Jesper Kärrbrink, CEO, Mr Green Ltd.
Simo Dragicevic, CEO, BetBuddy
14:45– 15:15 Innovative RG in B&M
A camera based sensor can interpret the customer’s neural profile to detect the difference between play and addictive behaviour
Benjamin Fry, Founder and CEO, NeuralSolution
15:15 – 15:45 Responsible Gaming and new forms of gaming (eSports, video games etc.)
Laura da Silva Gomes, Director, DigitalRG – Silverfish CSR
Thursday, 8 February
10:30 Welcome to Consumer Protection Zone
10:40 – 11:20 Are we (the industry) hiding behind RG tools to express responsibility – it’s time to step up the work:
We say that it's ultimately the responsibility of the Player to use the tools on offer but are we really designing a preventive service? Concrete examples of how prompting players to set a deposit limit doesn't work in isolation.
Jocke Nyberg, Responsible Gaming Manager, Paf
Customer interventions – proactive outreach efforts to customers to address their ‘at-risk’ behaviour
Christofer Hagstedt, CTO – Business Developer, Sustainable Interaction
11:20 – 12:20 RG on mobile: mobile apps driving RG message
Sarah Ramanauskas, CEO, PlayRight
Sonny Waheed, Founder & Director, SlotGuru Ltd.
Jack Symons, Founder & CEO, Gamban
In partnership with