Operations masterclasses


Are you interested in Operations? 

If operations is your responsibility, this is the right place for you!

Here you’ll find all the operational content including conferences, masterclasses and online sessions that we have hand-picked and tailored for you. If you’re in charge of operational strategy, implementation, partnerships, or processes and integration, you’ll find these sessions most useful.

Operations Masterclasses

Crime, fraud and esports

Managing risk in the esports landscape

This masterclass zooms in on the business-critical strategies and innovation that will drive key decisions on the casino floor, placing great significance on how to communicate changes to the market as well as looking at the exploitation of hospitality technology and leveraging property attractions to reel players in.


Craving more content?

More masterclasses that might be very useful to you and your business

Masterclass 1: Customer journey land-based: How customer psychology can shape the casino floor

Masterclass 2: Customer journey online: Transforming your team operations to produce an enhanced customer experience online

Masterclass 4:  US masterclass: A blueprint to effective US regulator and operator relationships

Masterclass 6: Global market roundtables

Masterclass 7:  Digital transformation on the casino floor: Creating the next gen contactless experience

Masterclass 12: LatAm Masterclass


World Regulatory Briefing (WRB)

Delivered in cooperation between the International Masters of Gaming Law (IMGL) and Clarion Gaming, the flagship World Regulatory Briefing (WrB) conference brings international regulators, legislators, and operators together to discuss current and future critical issues and drive sustainable markets worldwide. WrB is where you want to be for the latest in the regulatory spectrum from the gaming world.


International Casino Conference

See the who’s who of the land-based industry who have got the gaming world in their hands, live on stage to showcase their expertise on the drivers of revolution in casinos and integrated resorts. From accelerated digitisation to investment discussions and insights on shared customer relationships to maximise revenue from amenities and partnerships, this is where you need to be to get all the inside views before you hit the show floor.


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