Location and dates

ExCel London

6-8 FEBRUARY 2024

ICE VOX (5-8 FEBRUARY 2024)

ICE VOX Sessions

Connecting customer experience with responsible and safer gambling

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Connecting customer experience with responsible and safer gambling

07 Feb 2023
ICC Capital Suite
iGaming Masterclass
  • How to improve the gambling journey with responsible gaming as a priority - Best practice examples
  • How can operators do everything they can to make customer experience safe for players?
  • Avoiding targeting people with gambling problems - How can technology and the right strategy help you achieve this?
  • KYC as a starting point of all player journeys - discussing the role that technology plays in this, from ekyc to biometrics 
  • What advantages does technology offer for your players and for your operations?
Moderator(s)
Fiona Davies
Fiona Davies, Head of Gaming - OCR Labs Global
Speakers
Jim Carter, Head of Safer Gambling, PokerStars - Pokerstars
Rolf Sims, Head of Corporate Affairs - Kindred
Gonzalo Merino, Digital Business Director - APUESTA TOTAL
Peter Murray, Head of Gaming - Veriff
View all ICE VOX Sessions