This is the masterclass you can’t miss as we get experts sharing insights from every perspective, including customer psychology on the casino floor and in the retail environment, the ‘need to know’ about creating the optimum journey through your property, and how you can fuel footfall to drive traffic for the ultimate experience between amenities and the gaming floor.
Book your place at our global market roundtables for exclusive access to lawmakers, regulators and other key stakeholders across gaming’s most exciting markets. Discover key business, regulatory and investment metrics to consider when making a move into emerging jurisdictions.
MASTERCLASS 2: Customer journey online: Transforming your team operations to produce an enhanced customer experience online >>
A practical deep dive into the psychology of an igaming and ilottery customer supported by technology, giving you a model that implements a new dynamic where the front and backend teams are working in harmony, boosting your bottom line and player adrenaline! The best three hours you’ll spend if you work in igaming.
- Responsibility & Reputation
This masterclass is the key knowledge go-to you’ll need in 2022 to strengthen your SG framework as it shifts away from generic policy theories and discussions and looks at the practical reality of executing a safer gambling framework with a model you can take away and use.
Hosted by YGAM.
This masterclass will identify what you need to factor into your criteria when looking for a partner, building a robust structure to get the most value for the duration of your partnership at various phases, as well as recognising and activating the additional benefits of channel marketing to access new media channels and exclusive rights.