Location and dates

ExCel London

7-9 FEBRUARY 2023


Consumer Protection Zone


Vulnerable, high-risk and problem gambling customer – exploring the evolving definitions as research, policy and technology capabilities change

07 Feb 2023
Consumer Protection Zone (N1 - 220)
  • From gambling harm to safer gambling and responsible marketing – mapping out the evolution of RG-related narrative
  • Impact of regulatory changes on where focus is placed
  • Compliance challenges related to new interpretations
  • Going beyond a regular vulnerable customer profile – how DEI expanded our view of harm and treatment required 
  • Impact of Covid-19 on the changing definitions
Warren Russell, CEO - W2
Charles Cohen, Founder and CEO - Department of Trust
Maris Catania, Head of RG Research Consultant - Kindred Group plc
View all Consumer Protection Zone