Location and dates

ExCel London

6-8 FEBRUARY 2024

ICE VOX (5-8 FEBRUARY 2024)

Consumer Protection Zone

Loading

Envisioning the role of a Safer Gambling Ombudsman

08 Feb 2023
Consumer Protection Zone (N1 - 220)
  • Understanding the motivations behind the creation of the Ombudsman role
  • How player complaints and disputes are addressed now and what an ombudsman’s role would change
  • Pros and cons of a legal framework for redress, compensation and fairness
Speakers
Richard Hayler, Managing Director - IBAS
Donal Galligan, Chief Executive - Ombudsman
Petronela Kontos, Complaints Team Lead - Casino Guru
View all Consumer Protection Zone
ICE SPONSORS

2023 Sponsors


 

stamp